General Information
Office of Aviation Enforcement and Proceedings: Aviation Consumer Protection Division
1200 New Jersey Ave SE
Room 4107
Washington,
DC 20590
202-366-2220
https://www.transportation.gov/airconsumer
Brief Description
ACPD receives informal complaints from members of the public regarding aviation consumer issues; verifies compliance with DOT's aviation consumer protection requirements; provides guidance to the industry and members of the public on consumer protection matters; and makes available to the public information on pertinent consumer matters. ACPD operates a complaint handling system for consumers who experience air travel service problems.